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Frequently Asked Questions

Q After I register my company to participate, what happens next and when?
Q Our parent company is located outside of the United States. Are we still eligible to participate?
Q We have several companies operating in the United States under one parent holding company. Each company has its own Employer Identification Number (EIN) and each has its own set of benefits and working environments. Do I need to register each company?
Q We have several offices/facilities in the United States that operate using the same EIN and same set of employee benefits and procedures. Should I register each company separately?
Q Our company has employees in many states. Will I need to survey all employees throughout the United States?
Q What if our workforce contains union employees?
Q Our company employs seasonal, temporary, per diem and independent contractor employees. Should they be included in the survey?
Q Is there a fee to participate?
Q Should the paper survey fee be submitted with our registration?
Q Do surveys go to everyone?
Q We have more than 250 associates to be surveyed. Who decides which employees will receive the survey and how they are distributed? Do we have to give you a list of who is being surveyed?
Q Are managers included in the employee survey?
Q How long will it take to complete the employer questionnaire (EQ)? Will it require a lot of research?
Q How does the paper survey process work?
Q What does the employee do with the paper survey once it's completed? Will the return envelopes be postage-paid?
Q What if not all of the employees complete and return the surveys? Is there a minimum response rate?
Q How does the online survey process work?
Q Not all of our employees have email addresses. Can we still utilize the online survey?
Q Can I combine both the online and paper survey options?
Q I am concerned about the confidentiality of the survey responses.
Q Can the job role and department demographics on the employee survey be customized to more closely align with our organization?
Q Can I see samples of both the employer questionnaire and the employee survey?
Q What information is included in the FREE Employer Benchmark Summary and when will we receive it?
Q What information is included in the Employee Feedback Report and when will we receive it? What is the benefit of purchasing this report?
Q What is the benchmarking?
Q How do I order my company's Employee Feedback Report?
Q When will we find out if our company made the list and where we rank?
Q A portion of our employees do not speak English. Do you offer employee surveys in alternate languages?
Q How much is the fee to translate the employee survey into another language?
Q How will my company be notified throughout the survey process? Will I receive regular updates?
Q Who can I contact with additional questions?
Q What if my company registers for the program and then needs to withdraw? Is it possible to be removed from the process?
Q Does Best Companies Group have any other programs or conduct any other surveys or services?
Answers
Q After I register my company to participate, what happens next and when?
A Please refer to the Timeline for a detailed list of important dates and deadlines for the program. All registered companies will be notified regularly via email of upcoming deadlines. We highly recommend that you white-list so that the email address will be an approved sender. You may also want to regularly check your spam or junk folder to make sure that important updates are not missed. It is of vital importance that you read all communications, updates and instructions thoroughly.

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Q  Our parent company is located outside of the United States. Are we still eligible to participate?

A As long as you employ at least 50 full- and part-time permanent employees in the United States, you are eligible. Only employees working in the United States are eligible to participate.

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Q We have several companies operating in the United States under one parent holding company. Each company has its own Employer Identification Number (EIN) and each has its own set of benefits and working environments. Do I need to register each company?

A Yes. Since each company is its own entity with its own benefits and working environment, we will treat each company as a separate employer and send each location a separate set of surveys, etc. Each subsidiary company must have at least 50 full- and part-time permanent employees working in the United States to be eligible.

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Q We have several offices/facilities in the United States that operate using the same EIN and same set of employee benefits and procedures. Should I register each company separately?

A No. If you are one company with multiple locations, branches, facilities, offices, etc., you should submit only one registration for all locations. We will then conduct a survey of employees that are randomly selected from the various business units that you operate in the United States, up to a total of 400 employees.

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Q Our company has employees in many states. Will I need to survey all employees throughout the United States?

A Yes, all full and part-time permanent employees working in the United States must be surveyed. If you employ more than 250 employees throughout the United States a random sample will be surveyed.

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Q What if our workforce contains union employees?
A This is not an issue. We make no distinction between union vs. non-union employees. Union employees must be included in the survey.

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Q Our company employs seasonal, temporary, per diem and independent contractor employees. Should they be included in the survey?
A No. Seasonal, temporary, per diem, independent contractors, interns, volunteers or consultants should not be included in the survey process. We only want to survey the permanent full- and part-time employees.

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Q Is there a fee to participate?
A No. Participation in the Best Banks to Work For program is absolutely free if your bank is eligible for the online survey process. If your company should need paper surveys for your employee base, there is a nominal paper survey fee to cover printing, shipping and processing. Please see the Assessment Process for the online process requirements and paper fees.

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Q Should the paper survey fee be submitted with our registration?
A No. Best Companies Group will invoice you for the paper survey fee after you register and it is determined that your company meets all the requirements to be eligible to participate.

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Q Do surveys go to everyone?

A If you have 250 or fewer employees in your company, then the answer is yes. If you employ more than 250 associates throughout the United States, a random sample of up to 400 employees will be asked to complete the survey. Please see the Assessment Process for more information. Please review the Eligibility page to ensure that you are including the correct employees.

Best Companies Group does offer the option to survey more employees than the random sample calculated and/or include additional employees in the survey process who work outside of the United States. Please contact Best Companies Group for details and pricing and see the Timeline for the deadline to submit your request.

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Q We have more than 250 associates to be surveyed. Who decides which employees will receive the survey and how they are distributed? Do we have to give you a list of who is being surveyed?
A The random selection will be conducted by Best Companies Group for companies choosing the online employee survey process.  These companies will be asked to upload a list of all employee email addresses into an online portal that will be sent to the primary contact at each company shortly after registration closes.  Best Companies Group will then randomly select the appropriate amount of employees (based on company size) to receive the survey.  Companies choosing the paper employee survey process will be required to tell Best Companies Group how they conducted the random selection of their employee population.  Please see the Timeline for dates surrounding the portal.  

 


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Q Are managers included in the employee survey?

A Yes. All employees will be asked to complete a survey unless the company has more than 250 employees. Companies employing over 250 associates, a random sample will be chosen, and even then, managers are not excluded. Employees from all job levels should be included in the survey process - including founders, partners, and executive management to line-level employees.

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Q How long will it take to complete the employee survey?

A It should only take about 10 to 15 minutes for each associate to complete the employee survey.

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Q How long will it take to complete the employer questionnaire (EQ)? Will it require a lot of research?

A The Employer Benefits & Policies Questionnaire may take between 8-10 hours to complete, depending upon how easy it is to retrieve your company's information regarding policies, practices and demographics. Some research may be necessary. The EQ is completed and submitted online. A list of questions can be found on the Survey & Report Samples page.  You may begin gathering the information requested on the EQ prior to the survey start date.  That way when the actual invitation is sent, you can simply enter the requested information online.

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Q How does the paper survey process work?

A Best Companies Group will mail your company a box of paper surveys and postage-paid return envelopes via UPS that must be distributed to employees. Employees complete the survey, place it in the envelope, seal it and then drop the completed surveys in the US mail. Completed surveys are mailed back to our processing facility by each employee.

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Q What does the employee do with the paper survey once it's completed? Will the return envelopes be postage-paid?

A The employee will place their completed survey in an envelope (provided), seal it and place the envelope in the US postal mail back to our processing facility. The return envelopes are postage-paid.

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Q What if not all of the employees complete and return the surveys? Is there a minimum response rate?

A We are looking for a response rate of approximately 65% or greater. Therefore, it is not absolutely necessary that all who receive a survey fill it out. While companies who have not reached 65% may still be considered, response rates are taken into account during the analysis process. The higher the response rate the more representative it will be of your company as a whole and the more valuable your company's data will be at the end of the process.  

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Q How does the online survey process work?

A To conduct the online survey process, companies submit a list of employee email addresses. Employees are then directly sent an email invitation containing unique access information from Best Companies Group. The invitation directs employees to a unique Web page where they can submit their confidential responses. We prefer to only send email invitations to company email accounts.

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Q Not all of our employees have company email addresses. Can we still utilize the online survey?

A Yes! You can still use the online survey provided that at least 70% of your employees have email. If you have some employees without email addresses, they will still be included in the survey. We can provide access codes for those employees, if they represent 30% or less of your employee population. Click to learn more about Access Codes.

In order to maintain the integrity of the survey process, if fewer than 70% of your employees have email addresses, you will have to utilize the paper survey process.


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Q Can I combine both the online and paper survey options?

A No, we cannot combine both survey methods. Companies must choose to use the online or the paper process for the employee survey.

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Q I am concerned about the confidentiality of the survey responses.

A We will make every effort to maintain the anonymity of the employees completing the survey as well as protect the summarized data of all participating companies. Please see our Statement of Confidentiality for more information. Please note, that in order to maintain respondent anonymity, we do not report any response data for less than five (5) individuals in any one demographic category on the Employee Demographic Report (if purchased as part of the Employee Feedback Report).

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Q Can the job role and department demographics on the employee survey be customized to more closely align with our organization?

A Yes, for a standard minimum fee of $795, the job role and department demographic categories can be customized. Please call Best Companies Group for more information or select the "Customization" option on the registration form and you will be contacted with more information.  What's this? Please see the Timeline for the deadline to request the optional employee survey customization.

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Q Can I see samples of both the employer questionnaire and the employee survey?

A Yes, you can see samples on the Assessment Process page or click to view the Survey & Report Samples.

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Q What information is included in the FREE Employer Benchmark Summary and when will we receive it?

A As part of your participation, you will receive a sample of company averages on standard employee benefits and best practices--for all list winners and non winners. Please see the Report Options to learn more about the FREE report and to learn more about the in-depth employee information that is available for purchase.

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Q What information is included in the Employee Feedback Report and when will we receive it? What is the benefit of purchasing this report?

A Purchasing the Employee Feedback Report will allow you to gain valuable insight into what your employees are thinking.  The 3-part Employee Feedback Report is sent electronically and will contain large spreadsheets detailing and summarizing your employees' responses to the 78 survey questions (in percentage form). It will also include detailed instructions on how to interpret the results. The reports will be emailed to each company (that purchases the report) shortly after the companies are notified whether or not they made the list. Companies will also receive the responses from the two open-ended questions on the survey.  These comments will be transcribed exactly as submitted by employees. National benchmarking is also included so companies can compare themselves to the Best Banks to Work For list-making companies  and non list-making companies. This portion will be sent after the rankings have been released. If you would like to see samples of the report content, please see the Employee Feedback Report page.

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Q What is the benchmarking?

A The Employee Benchmark Report contains the averages of the employee survey responses from the companies making the Best Banks to Work For list and the non list-making companies. This information will allow your company to compare itself to the Best Banks to Work For. This report comes as part of the purchased Employee Feedback Report. The FREE Employer Benchmark Summary offers a sample of company averages on standard employee benefits and best practices--for list-makers and non list-makers. Please see Report Options for samples and further details. Both reports are delivered after the final rankings are revealed.

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Q How do I order my company's Employee Feedback Report?

A An Employee Feedback Report can only be ordered once you have registered to participate in the Best Banks to Work For program. To register click here. If you have already registered please call Best Companies Group toll-free at (877) 455-2159 or visit the Order Your Reports link.

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Q When will we find out if our company made the list and where we rank?

A You will receive a notification letter or email informing your bank whether or not you made the list. If you make the list, you will find out where you rank in an issue of American Banker. See the Timeline for more details.

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Q A portion of our employees do not speak English. Do you offer employee surveys in alternate languages?

A We do offer employee surveys in a variety of additional languages. There will be an additional $205 fee to cover the cost of translation (flat rate) per language. If your company needs an additional language please select the "Languages" option on the registration form. Please see the Timeline for the deadline to request alternate language surveys.

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Q How much is the fee to translate the employee survey into another language?

A To translate the employee survey into another language, the fee is $205 per language. Spanish surveys are available via the online survey.

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Q How will my company be notified throughout the survey process? Will I receive regular updates?

A Yes, you will receive periodic updates regarding the survey timeline. However, we do recommend that your company place the dates that we send to you in your calendars. Best Companies Group primarily works through email. It is important that you read all instructions and details sent to you from Best Companies Group.

We highly recommend that you white-list so that the email address will be an approved sender. You may also want to regularly check your spam or junk folder to make sure that important updates are not missed.

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Q Who can I contact with additional questions?

A Please call Jackie Miller at Best Companies Group toll-free at (877) 455-2159 x3271 or email her at

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Q What if my company registers for the program and then needs to withdraw? Is it possible to be removed from the process?

A All companies that submit a registration form are considered active participants in the Best Banks to Work For program. If your company wishes to withdraw from the survey process, Best Companies Group must be notified immediately. Once the survey process has begun (after April 14, 2017), a $250 withdrawal fee will be applied in addition to the total fees incurred for any special requests (customization orders, language translations, paper survey processing, etc.). Please contact a Best Companies Group representative to withdraw from the process.

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Q Does Best Companies Group have any other programs or conduct any other surveys or services?

A Yes. Best Companies Group is identifying and recognizing great workplaces on national, state, regional and industry stages. For a complete list of programs or to learn more about our additional services, please visit www.BestCompaniesGroup.com.

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News & Updates

2016 Best Banks to Work For

2015 Best Banks to Work For

2014 Best Banks to Work For

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